Autopilot, not copilot.
Many guest tools draft replies for your team to approve. UpMarket resolves 91% of guest interactions on its own and escalates the rest.
The most complete AI platform for Avantio operators
Every Avantio stay, on autopilot.
UpMarket's AI runs messaging, check-in, registration, payments, access and upsells for every Avantio booking, using your Avantio data. Your team only handles the exceptions.
- 91% of guest interactions handled without your team
- Listed in the Avantio Marketplace
- 10,000+ properties
Synced with Avantio
Ana RuizMalvarrosa 2B · 12–16 Jun · 2 guests
Booking.com
Hi! Could we stay two more nights, until Friday?
09:41
Checked Avantio: free 16–18 Jun
Good news, Ana: the apartment is free until Friday. I've sent your request to the team to confirm the extension.
UpMarket AI · 09:41
Sent on Booking.com through Avantio
Check-in complete2 IDs written back to Avantio
The problem
Avantio gets you the booking. Then the guest starts writing.
Four channels, a missing passport, an unpaid tourist tax and a guest outside the door at 2 a.m. Every 40 units, another salary.
02:14
Saturday · 5 unread
WhatsApp · Casa Sol 4We're outside. What's the door code?now
Booking.com · Malvarrosa 2BCan we check in early tomorrow?4 min
Airbnb · Puerto 1AIs parking included?12 min
Guest registration3 guests still missing ID details1 h
PaymentsTourist tax unpaid · Casa Sol 42 h
The fix
UpMarket puts your Avantio data to work.
It reads every booking, property and conversation in Avantio, then runs the stay from booking to checkout.
Answers grounded in Avantio
Live availability, listing details, prices and your team's notes, in every reply.
Booking contextFrom Avantio
- Channel
- Booking.com · 6KX29QF
- Stay
- 12–16 Jun · 2 adults
- Total
- €1,240.00 incl. VAT · cleaning extra
- Property
- Malvarrosa 2B · 2 bedrooms · shared pool
- Staff note
- Late arrival, flight lands 23:10Team only
- 16–18 Jun
- Free · checked live
One conversation, every channel
Airbnb, Booking.com and Vrbo from Avantio, plus WhatsApp, answered in the guest's language.
Marc DuboisCasa Sol 4 · 3–10 Jul
AirbnbWhatsApp
Is there parking near the apartment?
Airbnb · 18:02
Yes, there's a public car park 200 m away, on Carrer del Mar.
Guest moved to WhatsApp
The air conditioning isn't cooling.
WhatsApp · 21:15
Escalated to your team · Maintenance
Check-in that completes the Avantio booking
IDs written back to Avantio and registration sent to the authorities.
Avantio booking · OccupantsUpdated by UpMarket
- Ana RuizDNI · Spain · born 1988Written
- Pablo RuizPassport · Spain · born 1986Written
SES.Hospedajes · submittedContact updated in Avantio
Paid and let in before arrival
Deposits, tourist tax, upsells and door codes, handled automatically.
Before arrival · Malvarrosa 2BAutomatic
- Security depositPre-authorised€300.00
- Tourist taxPaid€8.80
- Late checkout, 14:00Sold in the chat · paid€25.00
- Door code sentSent automaticallySent
Why UpMarket
Why Avantio operators choose UpMarket over other guest tools.
Compliance built in.
SES.Hospedajes, Mossos d'Esquadra and SIBA run in the same flow as check-in. Most guest experience apps leave that to another tool.
Best-in-class WhatsApp.
WhatsApp, Airbnb, Booking.com and Vrbo in one conversation per guest, so nothing is missed.
Built into Avantio.
A direct, two-way connection: live availability in, check-in data back, tested against Avantio's API every week.
| For Avantio operators | UpMarket | Guest experience apps | Check-in tools |
|---|---|---|---|
| AI that resolves requests on its own | ✓ | Often drafts only | — |
| WhatsApp and OTA messages in one conversation | ✓ | ✓ | Limited |
| Online check-in with ID capture | ✓ | Varies | ✓ |
| Registration with SES.Hospedajes, Mossos and SIBA | ✓ | Rarely | ✓ |
| Deposits, balances and tourist tax | ✓ | Varies | Varies |
| Upsells sold and paid in the chat | ✓ | ✓ | — |
| Answers that check Avantio availability live | ✓ | Varies | — |
Compare in detail: UpMarket vs Enso Connect · UpMarket vs Chekin · UpMarket vs AllYouNeed365
What changes
You handle the exceptions, not every guest.
Peace of mind
91%
of guest interactions handled without your team, around the clock.
Scale without hiring
+40 units
without adding a salary. The AI absorbs the extra guests.
Revenue on autopilot
Upsells
Early check-in, late checkout and transfers, offered and paid in the chat.
The integration
Built into Avantio, both ways.
A direct connection to Avantio's PMS API. Avantio stays the source of truth.
| Data | Direction | What happens |
|---|---|---|
| Properties and listing content | From Avantio | Rooms, amenities, capacity, address and photos build each property's AI knowledge. |
| Reservations | From Avantio | New and changed bookings arrive with channel, OTA confirmation code and price breakdown. |
| Staff notes | From Avantio | Your team's "My comments" follow the reservation. Guests never see them. |
| Availability | Live lookup | Checked in Avantio when a guest asks about dates. |
| Airbnb, Booking.com and Vrbo messages | Two-way | In from Avantio's unified inbox; replies go back on the guest's channel. |
| Online check-in | To Avantio | ID details to the booking's occupants; verified email and phone to the customer record. |
| Avantio's own online check-in | Optional | Imported into UpMarket if you prefer Avantio's check-in. |
| Rates, calendar, reservation edits | Stays in Avantio | Never changed by UpMarket. |
How to connect
Live within days, not weeks.
- 1
Request your key
Ask Avantio Customer Care to activate UpMarket and issue a PMS API key.
- 2
Connect
Add the key to UpMarket. Your Avantio properties import automatically.
- 3
Choose what runs
Pick properties and switch on messaging and check-in write-back.
- 4
Go live
An onboarding session sets up the AI for your properties.
Tip: ask for a PMS API (REST v2) key. Older username-and-password credentials won't connect.
Customer story
Integration with Avantio was the key factor in choosing UpMarket, as if the service is not synchronised with the PMS, it is not possible to automate tasks.
Currently, our automation rate is 87% of communications. Our team is now only responsible for monitoring operations and responding to escalated messages.
- of communications automated
- 87%
- up and running
- Within days
Avantio customer? Get up to 20% off your first 12 months.
Tell us about your properties and we'll show you:
- How UpMarket runs Avantio bookings: messaging, check-in, registration, payments, access and upsells
- Exactly what syncs with Avantio, and how setup works
- Your Avantio customer pricing
Avantio and UpMarket, answered.
Everything Avantio operators ask before they switch on UpMarket.
Does UpMarket integrate with Avantio?
Yes. UpMarket connects directly to Avantio's PMS API and is listed in the Avantio Marketplace. It imports properties, reservations and Airbnb, Booking.com and Vrbo conversations, and writes replies and check-in data back to Avantio.
Why choose UpMarket for Avantio?
UpMarket is the most complete AI platform for Avantio operators. It runs messaging, check-in, guest registration, payments, access and upsells on autopilot, handles 91% of guest interactions without your team, and connects to Avantio directly in both directions.
What data syncs between Avantio and UpMarket?
From Avantio: properties and listing content, reservations with price breakdown, guest details, staff notes, live availability and OTA conversations. Back to Avantio: replies on Airbnb, Booking.com and Vrbo, guest ID details from online check-in, and verified guest email and phone.
Does UpMarket replace Avantio?
No. Avantio stays your PMS and channel manager, the core of your business. UpMarket runs guest operations on top of it.
Can UpMarket reply to Airbnb, Booking.com and Vrbo guests on Avantio bookings?
Yes. Conversations from Avantio's unified inbox come into UpMarket, and replies from the AI or your team go back through Avantio on the channel the guest used.
Can I message Avantio guests on WhatsApp?
Yes. WhatsApp sits in the same conversation as the guest's Airbnb, Booking.com or Vrbo thread.
Is online check-in data written back to Avantio?
Yes. Guest ID details are written to the booking's occupants in Avantio, and verified email and phone are written to the customer record, with the original kept.
I use Avantio's online check-in. Can I keep it?
Yes. UpMarket can import the guest data from Avantio's online check-in, or you can switch to UpMarket's check-in.
Does UpMarket change rates, availability or reservations in Avantio?
No. Rates, calendar and reservations stay in Avantio. UpMarket only reads availability.
How do I connect Avantio to UpMarket?
Ask Avantio Customer Care for a PMS API key, add it to UpMarket and choose your properties. Most operators are live within days.
Is there an offer for Avantio customers?
Yes. Avantio customers get up to 20% off their first 12 months.
Still have questions?
Contact usPut your Avantio business on autopilot.
Book a demo and see how UpMarket runs on Avantio.