Meet The Virtual Concierge: Your Intelligent Guest Interaction Hub
Leverage AI to automate and personalize every guest touchpoint: Enhance satisfaction, boost revenue, and reclaim valuable time.
Save Time with Smart Automation
Free yourself from mundane tasks. Automate repetitive guest queries, check-in, compliance submissions, payments, and many other guest interactions.
Maximize Earnings with Targeted Interactions
From pre-booking inquiries to upsells and cross-sells, our virtual concierge understands both your guests and your property, ensuring optimal matches and maximizing selling opportunities
24/7 Personalized Guest Service
Our AI-driven concierge is always on, understanding guest needs in real-time. Offer assistance, answer queries, and make recommendations any hour of the day
80%
Reduction in guest inquiries
30%
Average increase in guest satisfaction
€50
Average uplift per room per month
Some of Our Trusted Integration Partners
How it works for your guests
24/7 Instant Service
The virtual concierge is always available to guests, providing round-the-clock support and guidance
5 Star Concierge Service
After check-in, our AI-powered digital concierge assists guests around the clock. From answering property-related queries to providing local recommendations, or helping guests book an airport transfer, it provides them with that 5 star hotel experience
Effortless Access to Services
With secure online payment, guests are able to easily discover and book services, accessing them via the virtual concierge or through the personal digital guidebook
How it works for you
Seamless PMS and OTA Integration
UpMarket integrates with your existing PMS. With a secure transfer of reservation data, your business process is uninterrupted while our AI learns from your prior guest interactions
Automated Guest Onboarding
UpMarket initiates an automated, secure pre-check-in process with your guests. This includes the collection of necessary documents like passport details, as well as arrival information. You are able to establish a relationship with your guests, well before their arrival to your property
AI-Driven Guest Communication & Upselling
Once a communication channel with guests is established, UpMarket leverages AI to interact with guests throughout their journey, from pre-arrival to check-out. This AI capability allows for real-time interaction and personalized upselling opportunities, driving additional revenue and enhancing guest satisfaction.
General Manager, The Lakeside Resort
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Frequently Asked Questions
Learn more about UpMarket
Is there a long-term commitment when I sign up?
Can I manage multiple properties under one account?
How does UpMarket integrate with my current booking system?
How much does it cost?
What if I encounter issues or have questions while using UpMarket?
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