Passport photos aren't kept.
UpMarket reads the details from the scan and keeps only what the authority needs.
Guest registration with the authorities, handled automatically.
UpMarket collects every guest's details during online check-in and files them with the authority your property reports to. You see the status of every stay, and your team stops typing passport numbers.
- Filed within 24 hours of arrival
- Spain, Portugal and Italy
- Retried when a portal is down
Your stayCasa Sol · Apartment 3B
Check-inFri 13 Mar
Check-outMon 16 Mar
- 3 of 3 guests registeredPassports and ID cards scanned
Check-in complete
Filed with SES.Hospedajes3 guests · Sat 14 Mar, 02:00
The problem
Every arrival, a form for the authorities.
Spain, Portugal and Italy each require every guest to be reported to the authorities. Done by hand, that means copying passport details into a government portal for every arrival, chasing the guest who never sent theirs, and learning about a rejected filing long after the stay. Every booking, the same paperwork.
Saturday, 23:40Still to file tonight
- Apartment 3BDocument number missingRejected
- Villa MarOne guest's ID never arrivedWaiting
- T2 Alfama3 arrivals not reportedOverdue
- Room 204Will show the passport on arrivalMissing
How it works
How guest registration works, from the check-in link to the filing.
Guest registration is the legal duty to send each guest's identity details to the authorities. UpMarket, the AI platform that runs guest operations for hotels and vacation rentals, collects those details during online check-in, checks them and files them for you.
Guest 1 of 3 · Lucas MoreauScan your passport or ID card
Take a photoType it in
Guests scan their own documents
A passport from any country, an EU ID card or a Spanish NIE, read from the photo during online check-in. Guests who prefer can type the details in.
Apartment 3B · 13–16 MarGuests in this booking
- Lucas MoreauPassport · France
- Claire MoreauID card · France
- Léo MoreauChild, 9 · son of Lucas
Everyone in the booking, children included
Children are added with their relationship to an adult. UpMarket checks each guest against what the authority asks for, and check-in finishes only when everyone is registered.
SES.HospedajesCasa Sol · Apartment 3B
Filed- Guests
- 3
- Booking report
- Sent
- Batch number
- 2026/118734
- Filed
- Sat 14 Mar, 02:00
Filed within 24 hours of arrival
With SES.Hospedajes or Mossos d'Esquadra in Spain, SIBA in Portugal and Alloggiati Web in Italy. Each stay keeps its batch number or PDF receipt, and when a portal is down, UpMarket tries again automatically.
Online check-inChoose your language
- English
- Español
- Français
- Italiano
- Português
- Deutsch
- Nederlands
Bienvenue, Lucas
La loi nous demande d'enregistrer chaque voyageur. Cela prend deux minutes.
In the guest's own language
Online check-in comes in seven languages, so guests fill it in themselves instead of sending you photos of their passports.
Want to see it with your own properties?
Book a demo and we'll show you a guest checking in and the stay being filed for your country.
Why UpMarket
Registration that files itself, inside the check-in your guests already do.
Each property, its own authority.
A portfolio across Spain, Portugal and Italy files every property with the right authority, under its own access details.
Back in your PMS.
Registered guests are saved back to PMSs such as Avantio, Cloudbeds and eviivo.
Not one more tool.
The same platform sends the check-in link, takes the deposit and issues the door code.
Guests enter their own details, with ID scanning
- UpMarket
- ✓
- Filing by hand
- —
- A registration-only tool
- ✓
Filed automatically, without anyone logging in to a portal
- UpMarket
- ✓
- Filing by hand
- —
- A registration-only tool
- Varies
Checked against the authority's rules first
- UpMarket
- ✓
- Filing by hand
- —
- A registration-only tool
- Varies
Retried automatically when a portal is down
- UpMarket
- ✓
- Filing by hand
- —
- A registration-only tool
- Varies
Same platform as messaging, payments and door codes
- UpMarket
- ✓
- Filing by hand
- —
- A registration-only tool
- —
Not sure your country or setup is covered?
Tell us where your properties are and which PMS you use, and we'll tell you how filing would work for you.
What it costs.
Guest registration comes with online check-in. See what each plan includes and what it costs for your properties.
What changes
Registration stops being a nightly job.
Filing
24 h
Every guest filed within 24 hours of arrival.
On the platform
10,000+
properties run their guest operations on UpMarket.
Operators
200+
operators run their properties on UpMarket.
Guest registration, answered.
What operators ask before they stop filing guests by hand.
What is guest registration with the authorities?
In Spain, Portugal and Italy, accommodation providers must send each guest's identity details to the authorities. UpMarket collects them during online check-in and files them for you: with SES.Hospedajes or Mossos d'Esquadra in Spain, SIBA in Portugal and Alloggiati Web in Italy.
When are guests filed?
Within 24 hours of arrival, automatically. SES.Hospedajes also receives the booking report it requires.
What exactly is filed, and where?
With SES.Hospedajes, each guest's identity details and the booking report. With Mossos d'Esquadra, each guest's details for properties in Catalonia, with the PDF receipt kept in UpMarket. With SIBA, the accommodation bulletin for every guest. With Alloggiati Web, each guest's details for the Polizia di Stato.
Do you file in other countries?
UpMarket files with the authorities in Spain, Portugal and Italy. Elsewhere, guests still enter their details during online check-in, and they stay with each booking.
Which documents can guests scan?
Passports from any country; ID cards from the EU and EEA, Switzerland, Andorra, Monaco and San Marino; and the Spanish NIE. Guests can use the camera or upload a photo, or type their details in if you allow it.
Do you keep photos of passports and ID cards?
No. UpMarket reads the details from the image and keeps only the details the authority needs.
What happens if a filing fails?
When a portal is down, UpMarket tries again automatically. If the authority rejects a filing, the reason shows on the stay, and you can correct it and resend it from the booking. The daily email lists any stay still waiting.
What proof do I keep?
Every stay keeps its filing status in UpMarket, with the batch number from SES.Hospedajes and the PDF receipt from Mossos d'Esquadra, and you get a daily email with the previous day's filings.
What do I need to set it up?
Your property's access details for the authority, such as the username, password and establishment code you already use on its portal. UpMarket checks them with the authority when you save them, and units can have their own.
How are children registered?
Guests under 18 are added with their relationship to an adult in the booking. Where the law does not require a document below a certain age, UpMarket does not ask for one.
Can I file a stay myself?
Yes. You can send any stay that has arrived from its booking, or several at once, whether or not automatic filing is switched on.
Does it work with my PMS?
Yes. Bookings arrive from the PMS you already use, and registrations can also be entered by your team. See the integrations.
How much does it cost?
Guest registration comes with online check-in. Prices are public on the pricing page.
Still have questions?
Contact usEvery guest filed, without your team typing a passport.
Your PMS holds the booking. We run the stay. Book a demo and see a check-in filed for your country.