Welcome to the UpMarket FAQ page! Here, we’ve compiled the most common questions about our Guest App and Online Check-In process to help you navigate your vacation rental experience with ease. Whether you’re a first-time user or a returning guest, this guide is designed to provide you with all the information you need for a smooth and enjoyable stay.
General
What is the UpMarket Guest App?
The UpMarket Guest App is a mobile application designed to enhance your vacation rental experience. It offers features like digital check-in, local recommendations, easy communication with your host, and more.
How do I download and access the UpMarket Guest App?
Access our Web App easily through any web browser. Simply visit the UpMarket link sent to you by your host and follow the instructions.
Can I check into my rental property through the app?
Yes, our app offers a convenient online check-in process. You can complete all necessary check-in procedures, including identity verification and rental agreements, directly through the app.
Is it mandatory to use the UpMarket Guest App for check-in?
While we highly recommend using our app for a seamless check-in experience, alternative check-in arrangements can be made if necessary. Please contact your host for more details.
What other features does the UpMarket Guest App offer?
Beyond check-in, the app provides access to property information, local guides, 24/7 support, easy communication with your host, and the ability to book additional services.
How do I get support if I encounter issues with the app?
For any technical issues or queries, our dedicated support team is available 24/7. You can reach them through the app’s help section or by emailing [email protected].
Is my personal information safe with the UpMarket Guest App?
Absolutely. We prioritize your privacy and security. All personal information and data shared through the app are encrypted and protected in line with the latest security standards.
Online check-in
How do I submit my passport details through the UpMarket Guest App?
To submit your passport details, simply open the check-in section in our app, where you’ll find an option to upload a photo of your passport. The app guides you through each step, ensuring your information is entered accurately and securely.
Is uploading my passport information to the app secure?
Absolutely. We prioritize your security and privacy. All passport information uploaded to the app is encrypted and handled in compliance with strict data protection regulations, ensuring your personal details are safe and confidential.
What happens if there’s an error in my passport details after submission?
If you notice an error in your submitted passport details, you can easily edit them within the app. If the check-in window has closed, please contact our support team for assistance in making the necessary corrections.
Why is it necessary to provide passport details for online check-in?
Providing passport details is a standard practice in the hospitality industry, often required for legal and security reasons. It helps us ensure the safety and security of all our guests and streamlines the check-in process.
Can I complete the check-in without a passport?
If you don’t have a passport, we accept other forms of government-issued photo ID like an EU issued citizen ID.
How long before check-in should I submit my passport details?
We recommend submitting your passport details at least 24 hours before your check-in time. This allows us to verify your information and ensure a smooth arrival process.
What should I do if I’m experiencing technical difficulties while uploading my passport?
If you face any technical issues while uploading your passport, please contact our support team immediately through the app’s help section or by emailing [email protected]. We are here to assist you 24/7.
Will my passport details be shared with any third parties?
Your passport details are not shared with any third parties. They are used solely for the purpose of verifying your identity in compliance with local regulations and UpMarket’s privacy policy.
How long does UpMarket retain my passport information after check-out?
We retain your passport information only as long as necessary to comply with legal requirements and internal policies. After this period, your information is securely deleted from our systems.
We hope this FAQ has answered your questions about the UpMarket Guest App and Online Check-In. If you have further queries or need assistance, please don’t hesitate to contact us. Enjoy your stay with UpMarket – where your comfort is our priority!
