Um hotel ou um alojamento local em Portugal não precisa de mais ferramentas: precisa que as que já tem executem a jornada do hóspede. A comunicação com IA, o concierge virtual, o check-in, os boletins de alojamento, as cauções, o…
Se estás a escolher uma plataforma para gerir a jornada do hóspede, provavelmente chegaste a duas respostas diferentes para a mesma pergunta: como gerir o check-in, a mensagem, a conformidade legal e a receita sem aumentar a equipa. A Enso…
Revenue per guest is the metric that separates a property management business that scales from one that just gets busier. Adding another property means another onboarding, another cleaner, another set of keys. Earning more from the guests you already have…
An AI concierge is not a feature you ship once. A property manager who buys one is not buying the version they see in the demo — they are buying whatever it becomes over the next two years, because guest…
A guest receives the check-in instructions through Airbnb but never opens the message. Hours later, the operations team resends the same information via WhatsApp. Then by email. Eventually, someone ends up calling manually because the guest is about to arrive…
Automation already handles a large part of guest communication. Confirmations, check-in instructions, reminders, and frequent questions can all be resolved automatically within seconds. However, real operations still generate situations where teams need to intervene manually: And although these exceptions represent…
When a team manages dozens or hundreds of reservations at the same time, losing guest context between agents and shifts becomes one of the most common operational challenges. Information often ends up scattered across internal messages, WhatsApp groups, Slack, separate…
For property managers handling multiple properties, two elements account for a large part of operational complexity: security deposits and tourist taxes. Both are necessary, but their management often creates more workload than it should. What are Pre-booking Deposits and Taxes?…
Managing multiple properties is not just about replying to messages or resolving issues. The real challenge is understanding what’s actually happening: where you are performing well, where you are losing time, and which properties require immediate attention. To solve this,…
Early check-in is no longer just a guest request, with UpMarket, it becomes an automated, real-time revenue stream. UpMarket AI Concierge: Real-Time Early Check-in Automation With UpMarket, early check-in requests are handled instantly and without manual intervention. The AI Concierge…
