How does our integration work?
This one-way integration between both platforms allows you to connect your Hostify account to UpMarket through a middleware called Calry, to import:
- Properties
- Reservations with guest details
In addition, this connection uses webhooks for real-time synchronization of new reservations, modifications, cancellations and changes in guest data made within the PMS.
How to connect?
💡Before starting:
- Make sure you already have access to your UpMarket Admin user. If necessary, you can confirm the details with the UpMarket Onboarding / Support team.
- On the Hostify side, please follow the steps below to obtain the API Key you will need for authorising the connection in the UpMarket – Calry flow.
Start inside Hostify:
- Please go to Settings -> API KEY and copy it from the respective field:
- Done 🚀! Please store the key safely, since we will need it for the next steps.
Continue the connection In UpMarket:
- Inside UpMarket, on the left column, please click on Connect to your PMS
- In the list of available PMSs, select “Hostify” and click on the “Next” button
- In the next step, please click in the “Proceed” button (no need to enter the docs.calry.app link, since you already have the API Key saved):
- You are now redirected to Calry’s authorisation area. This is where you’ll add the API Key you saved earlier from Hostify. Once you do, please click on the “Connect” button:
- Done 🚀! The integration is now created and within 20 minutes the properties will be imported:
How do I disconnect my Hostify account from UpMarket?
💡Before starting:
If you have decided that you do not want to continue using our product, it is highly recommended that you please contact the UpMarket Support or Commercial teams, to avoid unwanted billing issues.
If, on the other hand, you are only making a change and are going to continue using UpMarket, you can follow these steps to safely disconnect the integration with your Hostify account:
- From the Properties section, deactivate each accommodation within UpMarket, by clicking on its activation toggle on the right side:
💡Important note: from this moment, new reservations, cancellations or modifications will not be synchronized for this accommodation. - Once all the properties are deactivated, we will go to the AI and Messaging -> Automatic Guest Messages section and deactivate all automatic WhatsApp templates, by clicking on the activation toggle for each one; they should be deactivated and in gray, as shown in the screenshot below:
- Within AI and Messaging -> AI Configuration, we are going to deactivate our Virtual Concierge by clicking on the first toggle that says “Enable Virtual Concierge Service”, and click on “Save”:
- Within Online Check-in -> Check-in Configuration, we are going to deactivate the automatic messages related to online check-in by clicking on their corresponding activation toggle:
- Finally, we will go to the Connect your PMS section and deactivate the integration with Hostify by clicking on the corresponding switch:
You are all set! Now you can return to your Hostify account and safely delete the API Key if needed. If you have any questions for this final process, you can contact the Hostify Support team directly from your PMS:
