Turn curious website visitors into confident, booking-ready guests. The new UpMarket Chat Widget lets anyone on your property website start a conversation with your Virtual Concierge in seconds – no downloads, no friction, just instant help right where guests already are.
What is the Chat Widget (and how does it work)?
The Chat Widget is a small, on-page chat window you embed on your property manager website. Visitors click the chat icon, type a question, and your Virtual Concierge responds immediately with clear, property-specific answers. It’s designed to feel natural: guests ask, your concierge answers, covering everything from availability and amenities to check-in details and local recommendations.
Because it lives on your own site, the widget keeps the conversation (and the conversion) close. Guests never have to bounce to another platform to get what they need.
Why add the Chat Widget to your site?
- Direct, instant support on your website
Give guests and prospective guests a fast way to talk to your Virtual Concierge. Quick, accurate answers reduce hesitation and keep people moving toward a decision. - A reliable contact channel – always visible
Ensure guests can reach you from any page, at any time. The widget anchors a consistent communication path so questions never go unanswered. - Boost direct reservations (and revenue)
Promote your direct booking path inside the conversation. When guests get timely, relevant answers, they’re far more likely to book directly, saving on commissions and lifting margins. - Capture potential guest details before they book
Collect essential lead information right in the chat. Build your pipeline, follow up with tailored offers, and convert “just browsing” into “just booked.”
How to add the Chat Widget
You’ll set things up once in UpMarket and then paste a small code snippet into your website. It takes just a few minutes.
Step-by-step
1. Head to your UpMarket Host Management Area and click “Add UpMarket chat to your website.”
2. Click “Get your Chat Code.”
3. On the next screen, enter the Website name under “Website name.”
You’ll also see the “Location” dropdown. Use this if you want to create a chat widget for a specific location only. If you want one widget for your entire portfolio, leave this option blank. Click “Create.”
4. A new entry will be created. Click the three dots on the right and select “Show.”
5. Copy the code snippet provided and paste it into your website. That’s it – UpMarket chat is now live on your site.
Tip: If your site has a global header or footer include, place the snippet there so the widget appears on every page.
Best practices for higher conversions
- Answer moments that matter: Add short prompts near pricing and availability sections (e.g., “Questions about dates or rates? Ask our concierge.”).
- Promote direct booking links: Configure replies to include your direct booking CTA when guests ask about availability, price, or policies.
- Qualify gently: Ask one or two friendly follow-ups (e.g., number of guests, travel dates) to collect useful lead info without adding friction.
- Measure & iterate: Keep an eye on common questions and refine your property info so the concierge’s answers get sharper over time.
Also available in the UpMarket Guest App
Quick note before you go: the same chat experience is built right into UpMarket’s Guest App. If guests are already browsing your digital guide, they can reach your Virtual Concierge without ever leaving the app, perfect for on-the-go questions during planning, arrival, and their stay.
Bring conversations (and bookings) home
With the UpMarket Chat Widget, every visit to your website can become a helpful conversation and every helpful conversation can become a direct booking. You’ll give guests the clarity they need, keep communications centralized, and grow revenue without adding workload.
New to UpMarket?
Start a free trial or book a demo to see how the Chat Widget and Virtual Concierge turn browsing into bookings.
Ready to try it?
Log in to your UpMarket Host Management Area, generate your code, and add the widget to your site today.
